Page 23 - 招商蛇口2021可持续发展报告 英文版观看版

SUSTAINABILITY A CARRIER OF THE PEOPLE'S BETTER LIFE 41 42
REPORT

Smart services

Embracing “Internet Plus”, we promote the application of digital and intelligent technologies to improve the quality of services.

The platform connects people, stores, and shopping
Smart malls. Intelligent management and shopping experience
MALL
are provided for more than 20 operating shopping
centers, over 3 million members, and more than 3,000 To improve the customer experience and tackle
brands. We also build the digital Smart Business MALL Smart management pain points, we give a smart brain to
and unleash the potential of digital operations to achieve communities traditional intelligent engineering projects to create
continuous increase in asset value. visualized and manageable smart community service
products that offer a complete range of services. They
empower property management to create a safe and
convenient community life. The smart community brain
We have built an integrated service and
We connect indoor and outdoor spaces Smart meets people’s aspiration for and pursuit of a better life.
industrial management system for industrial parks
Smart through China Merchants smart screens
homes parks based on InPark, to improve operational
to enable smarter homes through
capabilities, management efficiency, and
technology and make it more convenient
the customer experience.
for them to return or leave their homes.
“Zhaoshang Hui” offers its members special benefits in
Zhaoshang Hui CMG’s residential property services, commercial
platform
properties, hotels, cruise lines, health services, and
financial services. Home owners can also check the
project description, make an appointment for home
delivery, request repair service, watch the live broadcast
of the open day of construction sites, and apply for
property ownership certification on the platform. On the
Huiyoujia platform, users can post their wonderful life and
network with each other to jointly build a digital and
beautiful community. We have launched a digital marketing plan and a virtual To meet customer needs, we provide products We have developed a professional health management
Smart
Smart home tour program – the “Zhaoshang Haofang” online serviced covering all customer contacts with whole-process Smart system, with the team of family doctors at the core, to
marketing platform. The platform offers full-process services such apartments management and realize efficient and convenient healthcare provide health management services before, during, and
2.9 million 51 administrative as online home tours, discounts, and preferential policies. mobile office work. After reshaping nine core after physical examinations. This system transforms from
“Zhangshang Hui” regions and cities Homebuyers can have access to the latest updates on business links, namely home search, reservation, passive health management to active health services. It
members covered
the property, a VR tour of the project site, engage with contract signing, payment, check-in, lease offers such services as the 360-degree electronic health
other homebuyers online in real time, complete online termination, lease exchange, lease renewal, and record, overall health assessments, early warning against
2.38 million registered 2,165 online capital verification, choose the home they like, and sign lease reduction, we make online customer major positive indicators, health consultation, telemedicine
members of the Mini Program member activities
the contract to complete the deal. It offers a brand new self-service possible. The platform has been follow-ups, and health questionnaires.
experience for online home purchase. applied in 40 long-term rental apartment projects
under China Merchants ADEN.

Case The all-scenario upgrading and transformation of the first “smart community” for a better life

Ten years are a short, ever-changing period for a city, but it can be too long for a residential compound to keep up with. What can we do to help
our residential compound withstand and even thrive in the passage of time? CMSK showed what we could do in the Orchid Valley, Shenzhen.
When the elderly stumbled and fell to the ground or the kids slipped into the swimming pool before,
More than ten years ago, the construction team explored the relationship between urban dwellings and the native environment to pursue
it depended on pure good luck for them to be spotted and saved in time. Now it is different. The
harmonious coexistence between man and nature, and on this basis created the legend of Orchid Valley. In 2021, CMSK launched its first
real-time surveillance can watch for us and activate the response immediately once an accident is
panoramic smart-community model project in Orchid Valley. Committed to “technology-empowered customer services”, Orchid Valley Under the three-child
spotted. We feel a lot safer. The smart community project in Orchid Valley makes our life more
upgraded the smart community model, and connected real estate development and property operation, to improve the customer experience policy, what does the
convenient and happier.
and empower property services. It made small-scale renovations and renewals without inflicting environmental damages to improve the CMSK smart community
existing environment. In the future, CMSK will promote the “Orchid Valley” model to more housing projects. —— Mrs. Hong, a representative of home owners of Orchid Valley Phase I look like?